Terms and Conditions of Purchase:
Order cancellation:
Under the Distance Selling Regulations (2000) customers have the right to cancel their order and receive a full refund at any time up to the end of 7 working days after the goods are delivered.
Please provide notification by email if you wish to cancel your order, to support@fatmagpie.com including your order number and date of purchase.
Once we have received your email we will notify you of where to return the goods to.
The products within the order are your responsibility until they reach us and the cost of returning the product to us is your responsibility.
Once we have received the goods and checked that the product has not been used or damaged we will refund your payment within 30 days.
Faulty or damaged goods before 28 days:
If you believe you have received faulty or damaged goods you must notify fatmagpie.com by email support@fatmagpie.com within 28 days of receipt. Within this email please provide your name, your address, your order number, details of the returned product, why you are returning the product and whether you require a replacement product or a refund.
We will then advise you on how to proceed with your return.
Faulty or damaged goods after 28 days:
If you are reporting faulty goods after 28 days of receipt, then provided your product is within its warranty period, you are entitled to a warranty repair. Please contact the manufacturer directly to claim this warranty. If you are unable to contact the manufacturer then please contact support@fatmagpie.com
All products include FREE delivery for the UK mainland.
Products will be delivered within 4-5 working days of when you place your order.
If you do not receive your order within this time please contact us using the enquiry form.
If your delivery address is outside of the UK mainland please contact us via the enquiry form so we can quote you a delivery price.
Full details of our delivery policy can be seen in the help centre.