Warranty information:
Each product will have different warranty information, please refer to the specific product page to see the warranty information for that product.
If you wish to cancel your order: Under the Distance Selling Regulations (2000) you have the right to cancel your order and receive a full refund at any time up to the end of 7 working days after the goods are delivered.
Please provide notification by email if you wish to cancel your order, to
support@fatmagpie.com, including your order number and date of purchase.
Once we have received your email we will notify you of where to return the goods to. The products within the order are your responsibility until they reach us and the cost of returning the product to us is your responsibility.
Once we have received the goods and checked that the product has not been used or damaged we will refund your payment within 30 days.
Faulty or damaged goods before 28 days: If you believe you have received faulty or damaged goods you must notify fatmagpie.com by email
support@fatmagpie.com within 28 days of receipt. Within this email please provide your name, your address, your order number, details of the returned product, why you are returning the product and whether you require a replacement product or a refund.
We will then advise you on how to proceed with your return.
Faulty or damaged goods after 28 days:If you are reporting faulty goods after 28 days of receipt, then provided your product is within its warranty period, you are entitled to a warranty repair. Please contact the manufacturer directly to claim this warranty. If you are unable to contact the manufacturer then please contact
support@fatmagpie.com.